FRAMER
Employer
Unity Technologies
Date
2021-2023 (estimated completion-2025)
Employer
Unity Technologies
Role
Design Lead
Website
https://docs.unity.com/
The Goal
To have best-in-class documentation and to streamline the content creation pipeline, which is only the tip of the iceberg. There are currently too many pipelines for documentation authors to push articles and specs across versions, resulting in too many hurdles. As the design lead, I was hand-picked to spearhead this multi-department, cross-functional collaboration initiative.
This event aims to address neglected issues for Unity customers with diverse needs, from developers seeking technical solutions to potential buyers seeking new tools.
We aimed to enhance discoverability and user feedback, and to create a consistent documentation and content experience.
The Solution
Overall, the revamped documentation experience met our goals of improving the usability and discoverability of our documentation, and we were able to measure our success through the HEART metrics and HEAP analytics tools. The project serves as a model for how cross-functional teams can collaborate to create a shared understanding of user needs and design a solution that addresses
those needs.
The Team
The initiative involved various stakeholders and contributors, including an expanded UX team, product management, engineering, and the documentation team. With their combined efforts, we were prepared to tackle the challenges that previously hindered the initiative's success.
As the lead designer, I work with a team of developers, engineers, and managers. We have two halves - the unity.com marketing focus and teams that support it. I'm on the documentation systems team, part of an initiative called content information experience. We've had to do a lot of cross-pollination to connect the pathways so that no matter what type of Persona lands on unity.com, all roads lead to the need.
The Adventure Begins: Introduction
At Unity, I was hand-picked for a unique, multi-year initiative aimed at revolutionizing the documentation, discovery, and consumption experiences. Despite serving a significant traffic of 62,000 daily active users last year, as Unity competes with Epic Games, there were opportunities for improvement. The focus was on streamlining the content creation pipeline and generating best-in-class documentation.
Purpose of the Project
The goal was to address an array of neglected issues and improve the experiences of Unity customers, who have diverse needs, from developers seeking technical solutions in their Unity versions to potential buyers looking for new tools. Our focus was on enhancing discoverability, user feedback, and creating a consistent look and feel for the documentation and content experience.
The Process
My role involved a range of responsibilities, including discovery and research, competitive and comparative analysis, building design systems, creating low to high fidelity wireframes and prototypes, managing stakeholder touch points, conducting user interviews, developing journey maps, and designing the information architecture for the documentation website.
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Nam libero tempore, cum soluta nobis est eligendi optio cumque nihil impedit quo minus id quod maxime placeat. Nihil molestiae consequatur, vel illum qui dolorem eum. Architecto beatae vitae dicta sunt explicabo.
Sed ut perspiciatis unde omnis iste natus error sit voluptatem. Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam. Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit.
Nam libero tempore, cum soluta nobis est eligendi optio cumque nihil impedit quo minus id quod maxime placeat. Nihil molestiae consequatur, vel illum qui dolorem eum. Architecto beatae vitae dicta sunt explicabo.
Framer 2023
Amsterdam